What kind of measures have you adopted for the customer’s safety?
The safety of everyone is our number one concern.
Wearing a mask is an obligation for EVERYONE in our facility.
We have completely rethought the escape experience in order to avoid contact with other groups. We have put in place strict cleaning and disinfecting procedures for all of the establishment.
We have modified our schedule in order to allow more time in between groups to properly disinfect the scenarios and common areas.
Disinfecting stations have been installed at various places as well as at the entrance. It is obligatory to disinfect your hands before entering the building.
How do I book?
All bookings are done online via our website.
What is the minimum number of players allowed in a room?
Until further notice, the minimum number of players allowed is 2. It should be noted that some of our scenarios have been designed for groups of 4 or more. The difficulty of the room can therefore increase to fewer players.
What forms of payment do you accept?
In order to avoid contact, we do not accept payments in person. All reservations will be paid online with a credit card during the booking process.
I have a gift certificate. How can I use it to book on the website?
To book using a gift certificate, you must email us at firstname.lastname@example.org or call us at 819-205-2400. We will assist you with your booking.
How do I cancel my booking?
Send an email 48 hours before the reservation at email@example.com with your name, the date and time of your reservation. We will be able to cancel it for you. It is also possible to call us at 819-205-2400.
Are the scenarios available in English and French?
Yes, the scenarios are bilingual. You can have within the same group of Anglophones and Francophones for certain scenarios.
What ages are allowed at Maître du Jeu?
The minimum age to participate in a scenario at Maître du Jeu is 10 years. However, if you are under the age of 16 you must be accompanied by an adult. New born and young kids are not allowed in any of our rooms.
Can I use my cell phone in the room?
No, taking pictures and videos in the room is not allowed. However, you are allowed to have your phone with you.