policies

Maître du Jeu’s booking terms, the waiver, and how we protect your personal information.

Bookings and payment

Bookings are made online or by phone at 819-205-2400. Prices are shown taxes included or plus taxes, as stated next to each price.

For escape rooms, axe throwing and virtual reality, you can pay part of the participations online; everyone pays the rest on arrival. Packages are booked with an online deposit; the balance is paid on site.

Online: credit card or gift certificate. On site: cash, debit, credit or gift certificate.

Please arrive 15 minutes before your booking. A late group may lose playing time, without refund.

Cancellation and changes

To cancel or change a booking, write to info@maitredujeu.ca or call 819-205-2400 with your name, the date and the time.

Activities (escape rooms, axe throwing, virtual reality)

  • 48 hours or more before: full refund.
  • Less than 48 hours before: non-refundable.

Packages (birthdays, groups, team building)

  • 14 days or more before: full refund of the deposit.
  • 7 to 14 days before: a gift certificate for the value of the deposit.
  • Less than 7 days before: non-refundable deposit; the date can be moved.

Gift certificates and promotional coupons

Gift certificates are valid at any time, with no expiry date, for all three activities and at both branches. They are bought online or on site and pay for an online booking or the balance on site; several can be combined. They are neither refundable nor exchangeable for cash.

Promotional coupons and codes, offered during promotions or events, are not gift certificates: they have their own conditions (dates, activities, number of uses), stated on the coupon or with the promotion. A booking made with a coupon follows the cancellation policy.

Waiver

Every participant signs an assumption of risk and release of liability before playing, online or on site. It is valid for 12 months, for all three activities and both branches. For anyone under 18, a parent or guardian signs.

The current text, with the minimum ages per activity, is on the Waiver page.

Privacy

We protect your personal information in accordance with Québec’s Act respecting the protection of personal information in the private sector.

What we collect and why

  • Your name, email and phone number: to confirm and manage your booking, and to send you the confirmation, reminders (email and SMS) and the waiver link.
  • The waiver: the signer’s name, email and phone number, the name and age of minor participants, the signature and its answers, including the permission to use images, which is optional.
  • The team photo taken at the end of the activity, if you accept it.
  • The details of your purchases (invoices).
  • Your payment information is entered with our secure payment provider; we do not keep your card number.

We only send you promotional messages if you agreed to them, and you can unsubscribe at any time.

Who has access

Our employees, for your visit, and our providers, only for the service they provide to us: payment (Elavon), SMS (Twilio), email delivery and website hosting. With your consent, Google and Meta for measurement (see Cookies and audience measurement). We never sell any information. Some of these providers may process information outside Québec; we make sure they protect it adequately.

How long

  • Waiver: 3 years after its expiry date; for a minor, 3 years after their 18th birthday.
  • Team photo: 30 days if not published; 12 months after publication.
  • Invoices: as long as tax laws require.

The information is then destroyed.

Security

Exchanges with the site are encrypted. Access is limited to the employees who need it.

Your rights

You may ask to access, correct or delete your information, and withdraw your consent (images, promotional messages, cookies) at any time. If you are not satisfied with our answer, you may file a complaint with the Commission d’accès à l’information du Québec.

Person in charge of the protection of personal information

The President, Maître du Jeu Inc. — info@maitredujeu.ca — 819-205-2400.

Cookies and audience measurement

Our site uses cookies, small files saved in your browser. On your first visit, a banner asks for your choice: accept all, refuse all or choose by category. You can change it at any time with the “My cookie choices” link at the bottom of every page. Your choice is kept for six months.

  • Necessary (always on): cart, sign-in to your account, language and your cookie choice. Without them, online booking does not work.
  • Audience measurement (with your consent): Google Analytics, to see which pages are visited and improve the site. The data is aggregated and is not used to identify you. A cookie of our own also remembers, for 30 days, where you came from (an ad, a search engine, another site), to know which ads bring bookings.
  • Advertising (with your consent): Google Ads and the Facebook (Meta) pixel, to measure how well our ads work and show you more relevant ads on those platforms.

If you refuse, these tools set no cookie in your browser. Google may then receive signals without cookies or identifiers (for example, that a page was viewed), used only to estimate overall traffic. The Facebook pixel is not loaded at all. Refusing changes nothing about your bookings.

Information collected by these tools may be processed outside Québec, notably in the United States, by Google and Meta, under their own privacy policies: Google and Meta. They receive neither your name, email, phone number nor payment information.