Answers to the questions we hear most often.
How do I book?
Online, on our website: choose the activity, the date and the time, then pay. For a group of 16 or more or a party, see our packages.
What is the minimum age?
8, with an adult up to 13. On your own from 14. The Forfait de tir is for ages 13 and up.
How many players?
From 2 to 6 per arena. A larger group plays in several arenas, up to 15 online.
Can I keep my glasses on?
Yes, the headset fits most glasses.
What should I wear?
Comfortable clothes. No sandals.
What forms of payment do you accept?
Online: credit card or gift certificate. On site: cash, debit, credit or gift certificate.
How do I use a gift certificate?
At the online checkout, enter the certificate's code: its balance comes off your order. You can combine several. It also pays the balance on site.
Do you have a discount for an additional activity?
Yes: 25% off each additional activity (escape room, axe throwing, virtual reality) booked within 24 hours, applied at checkout.
Can I celebrate a birthday?
Yes: the birthday package includes virtual reality, a private table, pizza and surprises. The deposit is paid online, the balance on site.
Do I need to sign a waiver?
Yes. Every participant signs the waiver online before their visit; it is valid for 12 months. A parent or guardian signs for anyone under 18. The confirmation email has a link to share with your group.
When should I arrive?
15 minutes before your booking time. A group that arrives late may lose playing time.
Where do I park?
On the street (free after 5 PM) or in the paid lot behind the building. Come in through the main door, on Eddy Street.
Do you sell food and drinks?
Yes: drinks, candy and chips. Alcohol is neither sold nor allowed on site.
How do I cancel or change my booking?
Email us at info@maitredujeu.ca or call 819-205-2400 with your name, the date and the time. 48 hours or more before: full refund; less than 48 hours before: non-refundable. Packages have their own terms, shown on their page and in our policies.
Can't find your answer?
Write to us