Answers to the questions we hear most often.
How do I book?
Online, on our website: choose the activity, the date and the time, then pay. For a group of 16 or more or a party, see our packages.
What is the minimum age?
12, with an adult up to 15. On your own from 16.
How many players?
From 2 to 15 online, with at least one adult, and up to 6 people per lane.
What should I wear?
Closed shoes are mandatory. Avoid loose sleeves and take off your jewellery.
What forms of payment do you accept?
Online: credit card or gift certificate. On site: cash, debit, credit or gift certificate.
How do I use a gift certificate?
At the online checkout, enter the certificate's code: its balance comes off your order. You can combine several. It also pays the balance on site.
Can I pay only part online?
Yes. You can pay part of the participations online (at least 2); everyone pays the rest on arrival. Cancellation 48 hours or more before: full refund; non-refundable after that.
Do you have a discount for an additional activity?
Yes: 25% off each additional activity (escape room, axe throwing, virtual reality) booked within 24 hours, applied at checkout.
Do you host team building?
Yes: the axe throwing and virtual reality package welcomes 12 to 48 people.
Do I need to sign a waiver?
Yes. Every participant signs the waiver online before their visit; it is valid for 12 months. A parent or guardian signs for anyone under 18. The confirmation email has a link to share with your group.
When should I arrive?
15 minutes before your booking time. A group that arrives late may lose playing time.
Where do I park?
On the street (free after 5 PM) or in the paid lot behind the building. Come in through the main door, on Eddy Street.
Do you sell food and drinks?
Yes: drinks, candy and chips. Alcohol is neither sold nor allowed on site.
How do I cancel or change my booking?
Email us at info@maitredujeu.ca or call 819-205-2400 with your name, the date and the time. 48 hours or more before: full refund; less than 48 hours before: non-refundable. Packages have their own terms, shown on their page and in our policies.
Can't find your answer?
Write to us